We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
In most cases, items shipped from Design-Obsession.com can be returned within 3 days after delivery or 30 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
100% Money Back GUARANTEE
Did your item arrive damaged, different or not working?
If so you are protected and can make a claim, the procedure is outlined below:
- Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
- We will review the claim and contact you if we need more information.
- If Approved, we will refund or resend the item, you may also be asked to return the product.
Will I need to send the item back to Design-Obsession.com?
Only high-value products need to be returned. High value is determined by our service team and is usually an item around €35.92EUR or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost-effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org to get the returned address.